Payment Options

studio loetta accepts PayPal and credit cards, processed through Stripe.

 

Customers are responsible for any applicable taxes. 

Shipping

For now we offer shipping to Canada. We are able to ship to the United States upon request. Please contact the shop to receive an invoice with a shipping rate for your order to the US.

We do our best to get your orders out quickly. Orders are processed within 2-3 working days, and shipped out via Canada Post. Once your order is complete, you will receive a confirmation and tracking number via email. Standard shipping is 5-8 business days, excluding weekends and holidays. Expect delays during unpredictable pandemics. 

Orders are shipped in the order they are received throughout the work week.

Customs & Import Taxes

 

Customers are responsible for any customs and import taxes that may apply. 

 

Local Pickup

 

We offer local pickup for anyone in in the GTA. Please choose this option at checkout and wait for a notification. Your order will be ready for pickup within 3 days of placing your order and the pickup location will be included in your notification email. We will then arrange a time to meet either through email or text.

Returns + Exchanges

We do not offer returns or exchanges as all of our objects are one of a kind. Please expect slight imperfections with found objects and handmade ceramics. However, if something arrives to you damaged or broken, we will happily refund your order!

Please note that shipping costs are not refundable and studio loetta is not responsible for returns lost in mail.

Contact

Please email us for any questions at hello@studioloetta.com

hello@studioloetta.com

Toronto, Ontario 

 

© 2020 by studio loetta

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